At Indi3s, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from our website may be eligible for return, replacement, or refund. By placing an order with Indi3s, you agree to the terms outlined in this policy.

Returns are accepted only for products that are received in a damaged, defective, incorrect, or incomplete condition. Customers are required to notify Indi3s within a reasonable period after delivery if they experience any such issue. Requests raised after this period may not be eligible for return or refund. To initiate a return request, customers may be required to provide order details, images of the product, and a brief description of the issue for verification purposes.

Products must be unused, unopened, and in their original packaging with all labels, seals, and accessories intact to qualify for a return. Indi3s reserves the right to inspect returned products before approving any refund or replacement. Products that show signs of use, tampering, or damage after delivery may not be eligible for return or refund.

Due to the nature of wellness, herbal, and consumable products, returns may not be accepted for reasons such as change of mind, taste preference, or personal dissatisfaction, unless the product is proven to be defective or incorrect at the time of delivery. Indi3s reserves the right to decline return or refund requests that do not meet the eligibility criteria.

Once a return request is approved, Indi3s will provide instructions for returning the product. Refunds, if applicable, will be processed after the returned product has been received and inspected. Approved refunds are generally issued to the original payment method used during purchase and may take a few business days to reflect, depending on the payment provider or bank.

In cases where a replacement is approved instead of a refund, Indi3s will arrange for the dispatch of the replacement product subject to availability. If the replacement product is unavailable, a refund may be processed at Indi3s’ discretion.

Shipping charges, if any, are non-refundable unless the return is due to an error on the part of Indi3s, such as delivery of a wrong or damaged product. Indi3s shall not be responsible for delays in refund processing caused by third-party payment gateways, banks, or logistics partners.

Indi3s reserves the right to cancel orders prior to dispatch in case of unforeseen circumstances, stock unavailability, pricing errors, or verification issues. In such cases, a full refund will be initiated to the original payment method.

This Return & Refund Policy may be updated or modified at any time without prior notice. Continued use of the website and services after any changes indicates acceptance of the revised policy.

For any questions, concerns, or assistance related to returns or refunds, customers are encouraged to contact Indi3s through the official support channels provided on the website.